Coaching, strategy and hands-on support when you need it.
Business Coaching, Consultancy & Fractional Leadership
Running a business brings challenges at every stage. You might be navigating growth, facing difficult decisions, dealing with performance issues or recognising that something needs to change.
With over 20 years of senior leadership and operational experience at General Manager and COO level, I understand the pressures behind those decisions. I've been responsible for people, performance, customers, compliance and commercial operations, and I know how closely connected those areas can be.
Whether you need someone to challenge your thinking, help you investigate a specific business problem or provide ongoing operational leadership, I offer practical support tailored to your business and what you're trying to achieve.
Coaching. Strategy. Growth.
Business Coaching
Running a business means making decisions, solving problems and thinking about what comes next. But when you're close to everything, it isn't always easy to see the bigger picture.
Business coaching gives you dedicated time to step away from the day-to-day, explore challenges, consider opportunities and work through decisions with greater clarity and confidence.
Whether you're navigating growth, looking to improve performance or considering a change in direction, we'll focus on what's important to you and your business.
I combine professional coaching with real-world business experience, challenging your thinking, asking the questions that matter and helping you identify practical steps forward.
Business Clarity Session
90 minutes. One focused conversation. Your priorities.
Sometimes you just need time to step away from the day-to-day and think something through with an experienced, independent sounding board.
You might be preparing for an important business meeting, considering how to approach a networking event, exploring an idea, working through a decision or simply wanting to experience what business coaching could offer you.
This session could be right for you if you:
Have an important meeting, conversation or business event coming up and want to prepare.
Are exploring a new idea or opportunity.
Need to think through a business or leadership decision.
Want to gain perspective on a particular challenge.
Are curious about coaching but aren't ready to commit to a longer programme.
What's included:
- Free discovery call.
- One 90-minute, one-to-one business coaching session.
- A focused conversation around your chosen topic.
- A personalised Business Clarity Summary capturing key reflections and next steps.
£175
Business Plus
Entry-Level Business Coaching Programme
Three sessions to explore your challenges, develop your thinking and start building momentum.
Sometimes one conversation isn't enough. You may have several things to work through, an important business decision to make or changes you want to put into action.
Business Plus gives you time across three sessions to explore your situation, develop your thinking and make progress between conversations.
This is right for you if you:
Are navigating growth, change or performance challenges.
Have several priorities and need to decide where to focus.
Want to explore your options before making an important decision.
Would benefit from ongoing reflection, challenge and accountability.
Want support putting your thinking into action.
What's included:
- Free discovery call.
- Three 60-minute coaching sessions via Zoom.
- Business coaching workbook.
- Light WhatsApp support between sessions.
- End-of-programme summary with key reflections and next steps.
£395
Think, Choose, Grow - Flagship Programme
Recommended Business Coaching Programme
Six sessions to create meaningful change and support the growth of you and your business.
This is my recommended programme for business owners and leaders who want to fully benefit from coaching and are looking for meaningful change, development or growth.
Six sessions give us time to work through the full coaching cycle, exploring challenges, making decisions, taking action and reviewing progress as your business evolves.
Having an experienced business professional alongside you over a series of weeks means you have dedicated time to think, ongoing support as new challenges arise and practical strategic suggestions where agreed.
This programme is right for you if you:
Are navigating business growth or change.
Want to improve performance or overcome challenges.
Are facing important business or leadership decisions.
Want to develop your thinking, confidence and decision-making.
Value having an experienced sounding board and practical strategic input.
Want ongoing support and accountability as you put changes into action.
What's included:
- Free discovery call.
- Six 60-minute one-to-one coaching sessions via Zoom.
- Business coaching workbook.
- WhatsApp support between sessions.
- Practical strategic suggestions where agreed.
- Midpoint and end-of-programme progress reports.
- Personalised 90-day action plan.
£850
Experienced, independent support to improve customer operations, performance and efficiency.
Contact Centre Diagnostics & Operational Support
Drawing on over 20 years of senior operational leadership experience, I provide practical diagnostic, consultancy and fractional support for contact centres and customer service operations.
Whether you're experiencing performance challenges, recurring complaints, rising operational costs, inefficient processes or difficulties with systems and technology, I can help you understand what's happening, identify the underlying causes and make practical improvements.
My experience includes leading large internal and outsourced customer operations, improving underperforming teams, implementing new technology and managing operational performance, compliance and customer experience.
Support can include:
Focused reviews of specific operational challenges
Wider contact centre performance and efficiency diagnostics
Practical recommendations and prioritised improvement planning
Consultancy and implementation support
Fractional operational leadership
The focus is on improving performance, reducing avoidable costs, preventing recurring problems and delivering a better customer experience.
Every operation is different, so the scope of support is agreed following an initial discussion.
Get in touch to discuss your contact centre challenges.
Senior experience. Practical support. Without the full-time hire.
Senior COO-level operational leadership.
Without the full-time hire.
Sometimes a business needs experienced operational leadership, but not another full-time senior hire.
I work alongside business owners and leadership teams to provide senior operational leadership within the business, bringing an experienced, independent perspective to the challenges, priorities and decisions that come with running and growing an SME.
With more than 20 years' experience in senior leadership and operations, I can work across the business to understand how people, processes, systems, customer experience and performance are working together, identify where change is needed and help lead that change through.
This can be particularly valuable when a business is growing or changing, the owner is becoming too involved in day-to-day operations, operational issues are affecting several areas of the business, or the existing leadership team needs additional senior operational capacity and experience.
Fractional COO support is tailored to the needs of your business, with the scope, level of involvement and duration agreed following an initial discussion. This provides access to experienced senior operational leadership without the commitment of a full-time hire.
Practical support, shaped around your business.
How I Can Support Your Business?
Every business is different, and operational challenges rarely sit neatly within one area. People, processes, systems, customers, performance and leadership are often interconnected.
With more than 20 years' experience in senior leadership and operations, I bring a broad operational perspective to understand how those areas are working together, where problems or pressures are arising and what needs to change.
People & Leadership
Supporting leadership teams, managers, organisational structure, accountability and ways of working.
Operations & Processes
Reviewing how work flows through the business, identifying inefficiencies, bottlenecks, duplication and opportunities to improve consistency.
Customer Experience
Understanding where operational issues are affecting customers, including complaints, repeat contact, service levels and the overall customer journey.
Systems & Technology
Reviewing how systems support the operation, where manual work or disconnected processes create problems, and where technology or automation could improve the way the business works.
Performance & Commercial
Using operational and financial information to understand performance, capacity, costs and where improvements can have the greatest impact.
Strategy into Action
Turning decisions and business priorities into practical, workable change and ensuring they translate into day-to-day operations.
